Heritage’s live chat services are provided to Heritage subscribers and visitors.

Our Live chat agents can assist with the following requests:
  • To answer general questions
  • To provide you with more information about Heritage and our products
Initial Question:

Heritage may monitor and/or keep transcripts of your live chat for quality assurance purposes. We will not disclose live chat details to third parties.

Terms and Conditions

Heritage’s live chat service is provided to Heritage subscribers and visitors as they navigate through applicable www.heritageresp.com web pages.

Heritage does not accept any liability for any injury, loss or damage incurred by use of or reliance on the information and advice provided via the live chat service. Visitors using the live chat service are advised that live chat is not intended to substitute for a consultation with one of our licensed dealing representatives and we encourage visitors to schedule a consultation with one of Heritage’s licensed RESP Representatives to directly address financial planning questions. When speaking to a Heritage live chat agent, we may monitor and/or keep transcripts of our live chat for our mutual protection, to enhance customer service and to confirm our discussions with you.

If you are an existing subscriber, your live chat conversation information may be appended to your Heritage subscriber file.

These live chat terms and conditions must be read together with our Privacy Policy. You acknowledge that the Privacy Policy forms part of these terms and conditions. For further details about our privacy practices, visit www.heritageresp.com/privacy or contact us for a copy.